Cyro firmware update fails

[Gehanii]

Trying to update the firmware for my Cyro & it fails every single time.

Are there diagnostics or logs I can send to help t-shoot this issue?

Thank you in advance for your time & efforts.

 

[Gehanii]

I've gone so far as to reset the device completely & try the firmware update again - still fails.

 

[Gehanii]

Device is locked into read-only mode as well.

Logs attached.

 

[Im this guy]

Device is locked into read-only mode as well.

Logs attached.

Go through the guide I have attached first, then try to update via software.
If still doesn't let you then

 

[Gehanii]

I've gone through all the steps in the manual to no avail. So, off to the YouTube video. Everything works until there's supposed to be a serial number appearing after a refresh of the USB configuration in the STM32CubeProgrammer application. No serial number appears nor does any port appear in the drop-down list. I've tried both the USB3 ports on the top & back of my case with the exact same results. I've tried multiple times in both instance in case I wasn't completely holding down the correct two buttons to get the device into bootloader mode.

What's next?

 

[Im this guy]

I've gone through all the steps in the manual to no avail. So, off to the YouTube video. Everything works until there's supposed to be a serial number appearing after a refresh of the USB configuration in the STM32CubeProgrammer application. No serial number appears nor does any port appear in the drop-down list. I've tried both the USB3 ports on the top & back of my case with the exact same results. I've tried multiple times in both instance in case I wasn't completely holding down the correct two buttons to get the device into bootloader mode.

What's next?

No other DFU devices as per in the guide I have attached ?
Any LED`s come on when you launch the Cyro in the boot mode?