firmware

I just received my Cyborg 2 and after a lengthy session adjusting the device to my hand, I finally got to setting up my base profiles. The plan was: Basic keyboard profile with Joystick as WASD Basic keyboard profile with 360 Joystick Basic Joystick profile After configuring...

Trying to update the firmware for my Cyro & it fails every single time. Are there diagnostics or logs I can send to help t-shoot this issue? Thank you in advance for your time & efforts.

How can I downgrade or rollback my firmware as now my Cyborg seems to be useless.

I just received my Xim Matrix but my Azeron Cyborg is not working at all when connected. How can I check my Firmware. Don't know if this information matters but my Cyborg does not have the reset button and is running on rewasd.

I have Cyborg w/ a black chip and no rest, since this latest round of updated software, it no longer responds. In the software, it goes through the connecting phase only to tell me to select my controller and show no options to select. I have wiped and reinstalled the software, and tried with...