I tried all the ports, 3 different PCs, as well as restarting each one and still cannot get the control panel to detect it as a device. I can't really update or reset the firmware since all my usb ports just supply power to it, no data being transferred or received. So far all I have been able to do is get the profile lights to turn on.Also try each and every USB port on your PC. They are not always created equal. Ensure that you test without other deives attached if practical. It can be the order that Windows recognises devices that can cause issues.