To start out, I think I understand why you have the spare parts gated behind a customer service interaction. It'd be kind of a hassle to shell those out to consumers while wanting to prioritize customers with issues first.
However, I'd definitely be willing to shell out some cash for a replacement set of 'fingers' to either selectively or entirely convert my keypad over to the compact/regular format. After playing around with my regular pad for a bit, I'm feeling a bit of discomfort and awkwardness hitting a few of those top set of buttons. A 10-15% surcharge over your normal parts prices wouldn't really deter me at all.
You've got a great thing going here. The modular construction lends itself to personal adjustment very well, but I'd love to see a little more customization potential beyond just rearranging things.
However, I'd definitely be willing to shell out some cash for a replacement set of 'fingers' to either selectively or entirely convert my keypad over to the compact/regular format. After playing around with my regular pad for a bit, I'm feeling a bit of discomfort and awkwardness hitting a few of those top set of buttons. A 10-15% surcharge over your normal parts prices wouldn't really deter me at all.
You've got a great thing going here. The modular construction lends itself to personal adjustment very well, but I'd love to see a little more customization potential beyond just rearranging things.
