Everything is plugged in, but the keypad still doesn’t work

Savva

Administrator
Staff member
Jun 8, 2021
88
184
33
www.azeron.eu
Here are a few steps to troubleshoot USB issues. If you aren't comfortable with any of these options, we can organize shipping for the keypad to be sent back for repairs.

1. Make sure your USB cable is fully inserted, it might take a little wiggle for it to pop in.

usb1.jpg


usb2.jpg


2. If the USB cable is fully inserted and it still doesn't power up, there might be an issue with the USB cable;
3. try another USB cable;
4. please check whether your PC recognizes the keypad in the USB port;
5. try a different PC, if possible.

Whilst changing USB cables check whether mini USB has a good connection to PCB.

pcb.jpg
 
Last edited:

PanPan

New member
Mar 21, 2022
6
1
3
I figured it out with the power, but now one of my keys is already stuck and wont pop out :(
 
Last edited:

Hutch

New member
Jul 28, 2022
4
1
1
Other controllers connected ? reWASD installed?
I made sure everything was connected and I reinstalled the the software. I also took the cover plate off and all of the wires a connected. My computer is reading that it is plugged in but the lights are off and games/azeron software is not picking it up.
 

Hutch

New member
Jul 28, 2022
4
1
1
I have plugged it into to different computers and the lights don't come on and I also used three different cords.