Everything is plugged in, but the keypad still doesn’t work

[Savva]

Here are a few steps to troubleshoot USB issues. If you aren't comfortable with any of these options, we can organize shipping for the keypad to be sent back for repairs.

1. Make sure your USB cable is fully inserted, it might take a little wiggle for it to pop in.

2. If the USB cable is fully inserted and it still doesn't power up, there might be an issue with the USB cable;
3. try another USB cable;
4. please check whether your PC recognizes the keypad in the USB port;
5. try a different PC, if possible.

Whilst changing USB cables check whether mini USB has a good connection to PCB.

 

[PanPan]

I figured it out with the power, but now one of my keys is already stuck and wont pop out

 

[Hutch]

What was the fix because mine is doing the same thing?

 

[Im this guy]

What was the fix because mine is doing the same thing?

Other controllers connected ? reWASD installed?

 

[Hutch]

Other controllers connected ? reWASD installed?

I made sure everything was connected and I reinstalled the the software. I also took the cover plate off and all of the wires a connected. My computer is reading that it is plugged in but the lights are off and games/azeron software is not picking it up.

 

[Hutch]

I have plugged it into to different computers and the lights don't come on and I also used three different cords.

 

[Im this guy]

Might need to re-flash the firmware.
Try a clean reset -

 

[Hutch]

This process resolved my problem, thank you for the help.