Hello everyone,
I am here to share my frustrating experience with the Azeron Cyborg Compact gaming keypad. As a previous owner of an Azeron Classic, which I had to discard due to continuous button failures and poor build quality, I approached Azeron's customer service team before purchasing the Cyborg Compact. I inquired specifically about any improvements made since my last experience, especially concerning the build quality that previously seemed to be 3D-printed and of low standard. The customer support assured me of upgraded materials and overall enhancement in quality.
Relying on these assurances, I purchased the Azeron Cyborg Compact last year, hoping for a better experience. Unfortunately, it has been nothing but a repeat of my previous disappointment. The Cyborg Compact showed similar issues with unstable connections, buttons requiring multiple presses to register, and overall unreliability.
What adds to the frustration is Azeron's customer support approach. While they present themselves as helpful, their actual assistance is limited to suggesting the customer undertake DIY repairs. They provide links to videos for guidance, which, in my experience, are not particularly helpful. Moreover, they expect the customer to bear the cost of sending the product back for any servicing, which, given the build quality, feels unreasonable. There is a lack of adequate warranty service and an expectation to disassemble the device, which is not only daunting but also seems unfair given the device's fragile construction.
This experience has left me disillusioned with Azeron's products and customer service. The outward appearance of helpful support contrasts sharply with the reality of being left to deal with issues largely on your own. I am sharing this to caution potential buyers and to see if others have had similar experiences with Azeron products.
Any insights or shared experiences would be greatly appreciated.
I am here to share my frustrating experience with the Azeron Cyborg Compact gaming keypad. As a previous owner of an Azeron Classic, which I had to discard due to continuous button failures and poor build quality, I approached Azeron's customer service team before purchasing the Cyborg Compact. I inquired specifically about any improvements made since my last experience, especially concerning the build quality that previously seemed to be 3D-printed and of low standard. The customer support assured me of upgraded materials and overall enhancement in quality.
Relying on these assurances, I purchased the Azeron Cyborg Compact last year, hoping for a better experience. Unfortunately, it has been nothing but a repeat of my previous disappointment. The Cyborg Compact showed similar issues with unstable connections, buttons requiring multiple presses to register, and overall unreliability.
What adds to the frustration is Azeron's customer support approach. While they present themselves as helpful, their actual assistance is limited to suggesting the customer undertake DIY repairs. They provide links to videos for guidance, which, in my experience, are not particularly helpful. Moreover, they expect the customer to bear the cost of sending the product back for any servicing, which, given the build quality, feels unreasonable. There is a lack of adequate warranty service and an expectation to disassemble the device, which is not only daunting but also seems unfair given the device's fragile construction.
This experience has left me disillusioned with Azeron's products and customer service. The outward appearance of helpful support contrasts sharply with the reality of being left to deal with issues largely on your own. I am sharing this to caution potential buyers and to see if others have had similar experiences with Azeron products.
Any insights or shared experiences would be greatly appreciated.
