Cyro Mouse wheel not working

[GrandSir Thebus]

i got the cyro about 2 weeks ago and it works perfectly except for the mouse wheel

so, at first it worked normally, but then i started noticing it would skip some clicks, and now it takes at least 5 full rotations from my finger to get it to scroll once.

just in case it might be related, one of the screws on the bottom was loose, and i didn't notice until the black finish on it rubbed off on my mouse pad. i have tightened it and it stays in place.

to be clear the screw isn't an issue. the mouse wheel is. i'm just giving all information i can give that might help

 

[Im this guy]

i got the cyro about 2 weeks ago and it works perfectly except for the mouse wheel

so, at first it worked normally, but then i started noticing it would skip some clicks, and now it takes at least 5 full rotations from my finger to get it to scroll once.

just in case it might be related, one of the screws on the bottom was loose, and i didn't notice until the black finish on it rubbed off on my mouse pad. i have tightened it and it stays in place.

to be clear the screw isn't an issue. the mouse wheel is. i'm just giving all information i can give that might help

Seems that not much can be done about it, would need to replace the encoder on it unfortunately.
You`ll have to email us on info@azeron.eu

 

[GrandSir Thebus]

well at least i have a course of action now. thank you.

other than this, the mouse has been wonderful to play with. i'll send them an email.

 

[Calaverita]

I have the exact same issue and I'll be sending an email today, hope there's a solution because besides this I've been loving this mouse.

 

[sheepbaron]

I have the same issue as well! I think it is a flaw in the current design. Do you have plans on changing the design for the mouse wheel? It would be great to have a regular size (larger than it is now) wheel for more revolutions per finger pull. Location should be moved slightly as well. And fixing the skipped wheel turns is definitely a must. ty!

 

[Im this guy]

I have the same issue as well! I think it is a flaw in the current design. Do you have plans on changing the design for the mouse wheel? It would be great to have a regular size (larger than it is now) wheel for more revolutions per finger pull. Location should be moved slightly as well. And fixing the skipped wheel turns is definitely a must. ty!

email us on info@azeron.eu for the technical support, sounds like the issue with encoder, which would need to be replaced.

We are constantly looking on upgrading our products. Few things are constantly being tested.

 

[Reinheart]

Having the same issue. Everything on the mouse works fine except for the mouse wheel. It rarely registers the input no matter how much I scroll with it. Thought it was me but looking here, it looks like it may be pretty common issue? I'll email the tech support as stated above, but just adding to the thread as an FYI.

 

[in10sive]

in10sive said:
I am having exactly the same issues with my mouse wheel. I have loaded the new patch...did not work....
What can be done to fix this problem?

Try dripping a bit of electrical cleaner down the gap, see if that helps.