Windows 11 Unable to Find Azeron Cyborg - Device Descriptor Request Failed

RubenG

New member
Sep 21, 2022
1
0
1
I've actually been having this problem intermittently since I got the Cyborg a little les than a month ago, but now my computer is not recognizing the device at all. The Azeron Software is stuck in the "Select a profile to start" and none of the keys come up. I have tried every single possible solution to fixing this, including scouring this forum, the FAQs, and even the unofficial reset instructions (the two middle buttons on the tiny app never lit up for me to even be able to reload the old firmware).

Here is what happens: When I plug in the Cyborg, Windows pops up saying "USB device not recognized, the USB device you plugged in malfunctioned". Before, I used to be able to just take the USB plug out and put it back in and that would fix the issue in the Azeron software but now it just doesn't work anymore. The cyborg is simply not recognized by the device manager or the USB list (it lists it as "Unknown USB Device (Device Descriptor Failed)".

I paid quite a bit of money for this to stop working for me in less than a month. Please help.

Thank you...
 

AZGUNS

Active member
Apr 22, 2022
120
46
28
I've actually been having this problem intermittently since I got the Cyborg a little les than a month ago, but now my computer is not recognizing the device at all. The Azeron Software is stuck in the "Select a profile to start" and none of the keys come up. I have tried every single possible solution to fixing this, including scouring this forum, the FAQs, and even the unofficial reset instructions (the two middle buttons on the tiny app never lit up for me to even be able to reload the old firmware).

Here is what happens: When I plug in the Cyborg, Windows pops up saying "USB device not recognized, the USB device you plugged in malfunctioned". Before, I used to be able to just take the USB plug out and put it back in and that would fix the issue in the Azeron software but now it just doesn't work anymore. The cyborg is simply not recognized by the device manager or the USB list (it lists it as "Unknown USB Device (Device Descriptor Failed)".

I paid quite a bit of money for this to stop working for me in less than a month. Please help.

Thank you...
Have to tried to replace the usb cable? I know you said you tried everything however it really sounds like a bad cable...
 
  • Like
Reactions: Im this guy

Im this guy

Moderator
Staff member
Nov 5, 2021
323
47
28
I've actually been having this problem intermittently since I got the Cyborg a little les than a month ago, but now my computer is not recognizing the device at all. The Azeron Software is stuck in the "Select a profile to start" and none of the keys come up. I have tried every single possible solution to fixing this, including scouring this forum, the FAQs, and even the unofficial reset instructions (the two middle buttons on the tiny app never lit up for me to even be able to reload the old firmware).

Here is what happens: When I plug in the Cyborg, Windows pops up saying "USB device not recognized, the USB device you plugged in malfunctioned". Before, I used to be able to just take the USB plug out and put it back in and that would fix the issue in the Azeron software but now it just doesn't work anymore. The cyborg is simply not recognized by the device manager or the USB list (it lists it as "Unknown USB Device (Device Descriptor Failed)".

I paid quite a bit of money for this to stop working for me in less than a month. Please help.

Thank you...
Do you use cable extender ? Plug it straight in the motherboard without any extenders or hubs