Profiles have dissapeared!

lpumpa

New member
Nov 9, 2021
2
0
1
Please help! I've just set up my profile and all profiles have dissapeared.

How do I fix?
1636452287354.png
 

Im this guy

Moderator
Staff member
Nov 5, 2021
1,042
117
63
Please make sure the usb cable is fully inserted, as looks like the keypad is not connected
 

lpumpa

New member
Nov 9, 2021
2
0
1
Thank you. Turned out it was because I was running through a USB splitter. Strange because it worked long enough to set up keys etc.
 

Spyder

Verified member
Nov 10, 2021
3
3
3
Mine is also doing this. I'm not using a splitter, and both ends of the cable are fully inserted. It was working fine until I updated the firmware. If I unplug the cable and plug it back in, it just gives me a circular arrow in the center that never goes away (I left it for well over an hour earlier today). If I close the software and open it back up, I'm brought back to a page like shown above with no profiles. No option to calibrate. Why isn't this working now? I'm going to try removing the software and reinstalling it. Just glad I took a pic of all my keybinds before I updated.
 

Richkan

Moderator
Oct 29, 2021
1
0
1
@Spyder If the profiles wont show after 30 sec or the loading symbol is persistent go through the clean reset guide
Also export your software profiles after you got everything working again so you dont have to use screenshots.
Keep in mind that firmware and software need to match. For example using the newest firmware with older software wont work.
 

Spyder

Verified member
Nov 10, 2021
3
3
3
@Richkan I got it to work using an old video by Gripped on Youtube. It reset my OBM profiles, but surprisingly kept the profile I used with macros. :cool:
 
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