Problem with returning Cyro

[kuroryuu900]

I am having a problem with my Cyro where the mouse wheel isn’t registering all the turns.

I emailed info@azeron.eu and after some tests they agreed i could send it back to have a new wheel soldered on but they would need my details and some pictures of the Cyro before they could send me a return postage label. I sent the details back to them last Thursday but they still haven’t responded to me. Before they were normally responding pretty much on the same day so it seems weird that they have been silent for so long. I use the Cyro as my go to Mouse as the size is good for me ergonomically so I’m hoping to get it sorted ASAP.

Does anyone have any experience with this or know how long it might take them to respond?

 

[Im this guy]

I am having a problem with my Cyro where the mouse wheel isn’t registering all the turns.

I emailed info@azeron.eu and after some tests they agreed i could send it back to have a new wheel soldered on but they would need my details and some pictures of the Cyro before they could send me a return postage label. I sent the details back to them last Thursday but they still haven’t responded to me. Before they were normally responding pretty much on the same day so it seems weird that they have been silent for so long. I use the Cyro as my go to Mouse as the size is good for me ergonomically so I’m hoping to get it sorted ASAP.

Does anyone have any experience with this or know how long it might take them to respond?

If you haven't had a reply within 48 hours on a workdays, then it`s best to reach out to us elsewhere or send in another email, to ensure we haven't by mistake closed the email without answering or the email was received in the first place.

 

[kuroryuu900]

Thank you. ive got the response now and delivery has been sorrted.