PC does not recognize the keypad

Savva

Administrator
Staff member
Jun 8, 2021
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www.azeron.eu
Please check that your USB cable is plugged in this far:

If you are having issues getting it this far, take a look at the picture below and get a sense of the position and angle, then try it again. Please, do not apply excessive force.

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You can try another USB cable. Please also check whether your PC recognizes the keypad in the USB port. On rare occasions, it is possible, that the soldering from PCB has broken off during transportation. To check that:

1624359350436.png


1624359361930.png


Then lift the PCB and check whether soldering has not broken off.

1624359481208.png


If it looks like it`s not properly connected, please contact us at info@azeron.eu stating your order number and attaching the picture, if possible.
 
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