Last Cyro patch v1.2.5 stopped recognizing my Cyro

owl

New member
Jan 4, 2023
2
1
3
I am not sure what to do here. The software has stopped recognizing my cyro completely
since the v1.2.5 patch. It isn't dead and I thought I had backed up my profiles.
I have uninstalled and reinstalled the software and tried again to get it to recognize the cyro and
tried different ports but nothing so far. Any help would be appreciated.
 

Im this guy

Moderator
Staff member
Nov 5, 2021
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I am not sure what to do here. The software has stopped recognizing my cyro completely
since the v1.2.5 patch. It isn't dead and I thought I had backed up my profiles.
I have uninstalled and reinstalled the software and tried again to get it to recognize the cyro and
tried different ports but nothing so far. Any help would be appreciated.
Was the update sucessful ?
Please export the log and attach it here with the Cyro connected
 

owl

New member
Jan 4, 2023
2
1
3
I sorted the issue out with tech support on discord. Big thank you for help and patience. The issue turned out to be with the USB cable and not the device, firmware or software. Just as a note on this, the USB-C connector to the device cannot have a chunky protector or you will not be able to slot it, so I had to find one that could be used with the Cyro housing. I found the Belkin ones fit nicely. THanks again, I am back to enjoying my awesome Cyro
 
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