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The software is telling me firmware v96 is not compatible with software 1.5.2

Ok, updated to v.96, but firmware is too old for software, what old software version should I download to be compatible with firmware v.96

Ok, email sent....thank you for all your help trying to solve these issues. Greatest customer service ever!!

Sorry for being unresponsive, I had to leave town for a few days to take care of something. As soon as this started happening, I did start connecting through a powered usb hub, I had the same thought maybe it was a power issue....the powered hub made no difference. Also, I cant do the hard...

Sorry for the misunderstanding, i don't know why but my brain read that differently. Yes, every time I connect the Azeron to my PC to change a setting or mapping, etc. I always test all buttons and the stick to make sure everything is working how i want. I have literally never had any issues...

ok, screenshot attached... Joystick mode is already on xbox360 joystick mode on profile 2, thumbstick has the same issue no matter what profile I'm using. "When you connected the Azeron to the PC, did you also move the joystick, right ?" No, when i disconnect and/or disconnect my Azeron, I...

Nope, having zero issues when connected to PC. However, I should be noted when I say "having zero issues when connected to PC" that means when the keypad is connected to pc and in the Azeron software. I do not game on PC, nor do I have any PC games to test the keypad with, I can only test it in...

Yep, tried that last night. Reset the device, buttons set to keyboard mode, thumbstick still does the same. Reset the device, buttons set to joystick mode causes a whole other set of problems.

Ok, here ya go.

ok, I exported the logs...what now?

Ok, I tested it and yes it still does the same thing even when the cyro is disconnected.

No, the stick on the Cyro is set to keyboard. As for the second question...I don't know, I didn't think to disconnect the cyro and connect a regular mouse, I shall try that and report back.

I have a Cyborg II and a Cryo connected to my Xim matrixon my PS5 and Xbox Series X and they work great except for 1 issue... I have the Thumbstick on the Cyborg set as "Xbox 360 joystick"...everything works fine until i use the thumbstick, then the cyborg stops working...the profile LED is...