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That was the issue. One of the screws that keeps the palm rest in place was missing, and the connectors were slightly loose. Tech support emailed me this morning suggesting I check that, also. Really appreciate the speedy replies! Again, thank y'all!

I recently purchased the Cyro, and am loving it. The problem is, I was playing ESO tonight when it suddenly stopped responding to key presses and the joystick seems to be stuck at the 5 o'clock position; not physically, but in the software. I have tried unplugging it, activating a different...